Returns & Exchanges
CAN I EXCHANGE A GARMENT?
Yes, if you need another size, color or product, you can request the change through our exchange and returns platform .
WHAT SHOULD I DO TO RETURN AN ITEM?
If you wish to make a return, click on the following link
DO YOU ACCEPT RETURNS?
We accept returns on all clothing items, including those that are on sale. Accessories are not returnable. Returns are made via store credit.
Vouchers cannot be used partially. This means that each voucher must be used in its entirety on a single purchase, since if there is a remaining amount due to the order being less, this amount will be lost.
WHAT TIMEFRAME DO I HAVE TO MAKE A RETURN?
The deadline for any return is 14 calendar days from the day you receive the order until the day you deliver the order to the corresponding office for its return.
Items from the 2024/2025 Holiday or Christmas collection purchased after December 10 will have a return deadline of December 24, 2024.
Remember that you must return the items at the delivery point within 3 calendar days from the date you generated the return label.
Feversave reserves the right to reject returns that are notified or sent after the specified deadline, or items that are not in the same condition as when they were sent.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE GARMENT?
If you receive a defective or flawed item, you have 3 calendar days from receipt of the order to notify the customer service team by writing an email to pedidos@feversave.com.
Returns for defective items will only be made in exchange for the same product in perfect condition (with the same color and size). An exchange will never be accepted for this type of return.
Returns for defective items will only be accepted if the product retains its labeling. Otherwise, it will be understood that the item has been used and the defect was due to improper use.
The customer who manages a return for a defective product assumes responsibility, as well as all legal consequences that may arise from bad faith conduct constituting fraud.
RETURN COSTS
Spain and Portugal
Peninsula from €6.50
Balearic Islands 9.50 €
Canary Islands, Ceuta and Melilla (Managed by the client)
European Union
Cyprus and Moldova (Managed by client)
Other countries of the European Union €24.99
Rest of the world
* Managed by the client
WOULD YOU PREFER TO SEND THE PACKAGE YOURSELF?
If you prefer, you can also make the return, assuming the cost of shipping with any courier service that allows tracking of the package so that it is not lost. In this case, the package will have to arrive at our facilities within the deadline and we will issue you a voucher for the full amount of your order. The steps to follow are as follows:
Place the items you wish to return in the package. Go to the courier of your choice and send us the return to the address:
Feversave SL
C/ Rio Segura 13, La Mar Complex, Phase 2 (Warehouse 13)
Badajoz, 06001 (Spain)
The garments must be in perfect condition and with their corresponding labels.
HOW WILL I RECEIVE MY REFUND AMOUNT?
Once the return has been received at our warehouse, you will receive the amount via store credit within a maximum period of 14 days.
HAVE YOU RECEIVED MY RETURN IN THE WAREHOUSE?
We will not notify you when we receive the package in the warehouse. We will only send you an email when we have created the store credit.
In case you have decided to send the return on your own, you can check the status of the shipment with the tracking number.
WHEN WILL YOU MAKE THE REFUND?
You will receive the store credit within approximately 7-14 calendar days from the date we receive the package back at our warehouse. We will inform you that we have issued the voucher via a confirmation email.
WHAT SHOULD I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?
You must contact our customer service department by writing an email to pedidos@feversave.com and we will solve the problem as soon as possible.